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role of a Help Desk

Managing a Help Desk:

The function of the Help Desk is to provide users with a single point of contact through which their needs regarding the use of resources and technology platform services are resolved and / or channeled, always in accordance with a standard adopted by the company. Among the objectives of a help desk are: Answer all calls received. Solve a high percentage online. Online monitoring of derived cases. Reduce recurring calls over time. More Info: https://telecommservices.blogspot.com/2020/08/the-role-of-help-desk-within.html